Privacy policy & cookies

The data controller is CB Services, reachable at the address at the bottom of this page or by email.

For any questions about your personal data, please contact us at the email address shown on the website.

We only collect data you voluntarily provide: name, company (optional), phone, email, service type, surface area and message via the quote request form.

If you are a customer, we also process data required for commercial management: quotes, invoices, contracts and interventions.

Browsing data (cookies) is only collected with your consent, through our audience measurement tools.

Responding to your quote requests and contacting you.

Managing the customer relationship: quotes, invoicing, scheduling and client portal.

Sending review requests after an intervention (with your implicit consent as a customer).

Measuring site traffic and improving our services (only if you accept cookies).

Performance of pre-contractual and contractual measures (responding to a request, providing services).

Your consent for non-essential cookies and trackers.

Our legitimate interest in developing our business and ensuring site security.

On your first visit, a banner lets you accept or decline audience measurement cookies (Google Tag Manager / Google Analytics).

If you decline, no advertising or analytics trackers are activated. A technical « cb_consent » cookie remembers your choice for 6 months.

You can change your choice at any time by deleting cookies in your browser and revisiting the site.

More information on Google cookies: https://policies.google.com/privacy

Contact requests are kept as long as needed for commercial follow-up, then archived or deleted in accordance with our legal obligations.

Accounting documents (quotes, invoices) are kept according to applicable legal periods in Belgium.

The consent cookie is kept for 6 months.

Under the GDPR, you have the right to access, rectify, erase, restrict, object to and port your data.

To exercise these rights, contact us by email. We will respond within one month.

You may also lodge a complaint with the Belgian Data Protection Authority (APD): https://www.autoriteprotectiondonnees.be

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss or disclosure.

Passwords are stored encrypted. Communication with the site is secured (HTTPS).